I am a Researcher, Thinker, Teacher & Designer.

Award-winning Usability Specialist specializing in UX Research, Service Architecting & Interaction Design. Passionate about behavioral economics, user experience, accessibility, product delivery and design as a business strategy with a human-centric focus.

Charles Schwab logo as link

Self Service & Wealth Experiences: Charles Schwab

Leading Research for workflow digitization

UX Research Case Study (Download)

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Digital Experience Design: Direct Energy (DE)

Research and Design with a emphasis on improving conversion metrics

Read DE Case Study

The Arc Slash logo as link

The Arc DFW Area

Site Redesign, Content Strategy Implementation and Accessibility Audit

Read The Arc Case Study

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UX Research : Texas Association of School Boards Risk Management Fund Redesign

Exploring opportunities to improve the online availability of internal customers core business offerings

Read TASB Case Study

USAA logo as link

Research & UI Design: United Services Automobile Association (USAA)

Implementing improved customer experience through solutions delivery: External Account Validation Initiative

Read USAA Case Study

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